Systems Integrations 2017-06-14T09:17:39+00:00

Collaborate your resources

Exceptional customer journeys

One of the key features of Synergy is its ability to integrate with your telephony platform, CRM and other applications. Through a simple wizard-driven configuration or using standard APIs. The consolidated desktop allows your organisation to bridge gaps between your systems and streamline processes. We even have our specific integrations for our larger partners.

1. OMNI-CHANNEL

Omni-channel allows for a seamless customer service experience for customers delivered in one place in Synergy.

2. WORKFLOW ENGINE

Workflow engine lets you control how you handle your processes, with its extensive toolkit of controls and scope for customization.

3. OUTCOMES

Outcomes are born from the synergy of Omni-channel and workflow engine, delivering increases in productivity, compliance & consistency.

IntegrationWheel

Seamless systems integrations

Ensure you get the most out of your synergy platform

Any questions about desktop?

Get in touch with us for a chat.

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Designer

Design the processes to fit your business, don’t adjust your business to fit the process

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Social

Every interaction missed is an opportunity lost

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Desktop

Manage all of your interactions across all channels

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